Customer Support Specialist
Role Summary
You will help employers and applicants resolve platform issues with speed, empathy, and clear communication. You will also identify recurring problems and help improve support operations.
Responsibilities
- Resolve tickets related to job posts, applications, and account access.
- Guide users through troubleshooting steps across web and email channels.
- Escalate product bugs with clear reproduction details.
- Maintain support documentation and response templates.
- Share weekly insights on recurring pain points and user feedback.
Requirements
- 1+ years of customer support experience in a digital product.
- Excellent written communication and problem-solving skills.
- Ability to prioritize multiple conversations and meet SLA targets.
- Comfort with dashboards, admin tools, and support workflows.
Nice to Have
- Experience supporting SaaS products for B2B customers.
- Familiarity with basic SQL or analytics tooling.
Benefits
- Remote-friendly workflow.
- Training on support playbooks and product domain knowledge.
- Opportunity to grow into support operations or success roles.